Customer Support

Frequently Asked Questions

Find answers to common questions about our handmade malas, gemstones, orders, shipping, and customer care.

Yes. Our malas and many of our handcrafted products are made by skilled Nepalese artisans. We work to preserve traditional Himalayan craftsmanship while bringing authentic handmade products to customers around the world.

We aim to source authentic natural gemstones for our products. Because gemstones are natural materials, slight differences in color, pattern, texture, and size are normal and make each piece unique.

A traditional Buddhist prayer mala commonly contains 108 beads. Some of our products may use different bead counts depending on the design, wrist size, or intended purpose. The exact bead count is listed on each product page.

Yes, selected bracelet and wrist mala products offer size options. Please check the available size options on the individual product page before placing your order.

Yes. We offer worldwide shipping on eligible orders. Shipping availability, delivery time, and charges may vary depending on the destination country.

Delivery time depends on the destination, shipping method, customs processing, and other factors. Estimated delivery information is provided during the ordering process whenever available.

Yes. Once your order has been processed and shipped, tracking information may be provided when available. You can also check your order information through your account.

Returns may be accepted according to our return policy. Because many of our products are handmade, we recommend reviewing the Returns & Refunds page before sending an item back.

Our products are handmade and many contain natural gemstones. Small differences in color, shape, texture, bead pattern, and finishing are natural characteristics and should not be considered defects.

You can contact us through our Contact page or email us at buddhistmalastore@gmail.com. We will be happy to assist you with product questions, orders, and other enquiries.

Still Have Questions?

Our team is happy to help you with products, orders, gemstones, or anything else you would like to know.

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