Customer Support
Returns & Refunds
We want you to feel confident when purchasing our handcrafted malas, gemstones, and Himalayan treasures.
Please Contact Us Before Returning an Item
Please do not send a product back without contacting us first. Our team will review your request and provide the appropriate return instructions.
Simple Process
How Returns Work
Contact Us
Contact our support team with your order number and a brief explanation of the return request.
Return Approval
Our team will review your request and provide return instructions when the item qualifies.
Send the Item
Carefully package the product and send it according to the return instructions provided by our team.
Inspection & Resolution
After receiving and inspecting the item, we will process the applicable refund, replacement, or other resolution.
Return Eligibility
When Can an Item Be Returned?
Generally Eligible
- The item is unused and in its original condition.
- The item is returned with its original packaging when applicable.
- The return request is submitted within the applicable return period.
- The product received is damaged, incorrect, or significantly different from what was ordered.
Generally Not Eligible
- Items that have been used, worn, altered, or damaged after delivery.
- Products damaged because of improper handling or storage.
- Customized or specially made products where applicable.
- Items returned without prior approval from our support team.
Handmade & Natural Products
Many of our products are handmade and contain natural gemstones, wood, seeds, or other natural materials. Small variations in color, shape, texture, size, and pattern are natural and may differ slightly from product photographs.
These natural variations are part of the character and uniqueness of handcrafted products and are not normally considered defects.
Refunds
Refund Processing
Once an approved return has been received and inspected, we will determine the appropriate resolution. If a refund is approved, it will normally be processed through the original payment method where possible. The time required for the funds to appear may depend on the payment provider or bank.
Need Help With a Return?
Contact our team before sending an item back. Please include your order number and explain how we can assist you.
Contact Us